E-commerce platform, apps and CRM
An online department store for Vava Furniture
Vava Furniture wanted to sell more than furniture online. We designed and built Vavaprime, an e-commerce platform that carries furniture, electronics and home appliances, with the systems behind it to run day to day.
- Web
- iOS
- Android
Client
Vava Furniture Nigeria
Industry
Retail and e-commerce
What we did
Store, plugins, CRM, apps
Live at
vavaprime.com
The solution
Seven systems that run one department store
A store on its own only takes orders. Vavaprime works because the store, the apps, the CRM, the WhatsApp system and the stock system share the same customers, products and orders. A sale on the app updates stock, the customer’s history and the team’s follow-ups at the same moment, so Vava runs one business instead of seven tools.
Online store
vavaprime.com: 8 departments, 29 sub-category groups and 134 sub-categories.
Shopping apps
VavaPrime for Android and iPhone, with the store’s own departments, search, wishlists and order tracking.
Buying journey plugins
KZT Checkout Pro, Cart Upsell, Account Pro and Support Tickets, built for this store.
KZT CRM
Customers, quotes, invoices and follow-ups for the sales team.
KZT AI WhatsApp System
One WhatsApp number for the team, with automatic answers to routine questions.
KZT Inventory System
Stock for every product, updated by every sale.
How it works together
A shopper finds a product
On vavaprime.com or the app, by department, search or an offer.
Checkout takes payment
A short checkout made for phones, with a matching add-on suggested in the cart.
Every system updates
The order lands in the CRM, the item leaves stock and the customer’s history grows.
The team follows through
WhatsApp confirms the order and delivery, and any issue becomes a ticket tied to the order.
Inside the app
Real screens from the live apps
As published in the app stores.
The full story
The brief
Vava Furniture is an established furniture brand in Lagos. The company wanted an online store that could grow into a much wider catalogue, including electronics and home appliances, without becoming hard to browse or hard to manage.
What we built
- A catalogue people can find their way around. 8 departments, 29 sub-category groups and 134 sub-categories, so a shopper reaches any product in a few taps.
- Our own plugins for the buying journey. A custom checkout, cart upsells, customer accounts and support tickets, each built as a KZT plugin.
- Clean product images. A tool that keeps every photo in proportion across the store, whatever shape it was uploaded in.
- The systems behind the store. A CRM, a WhatsApp system and an inventory system for the sales and support teams.
- Shopping apps. VavaPrime apps for iPhone and Android, with search, wishlists, order tracking and offers, promoted from the store with a discount for new app users.
Where it stands
Vavaprime is live and trading at vavaprime.com, and the VavaPrime app is on Google Play. The plugins we built for it now form part of the KZT product range, and Vava’s loyalty app, also built by us, rewards the same customers online and in store.
Planning something similar?
Tell us about it. We will show you how we would approach it and what it would take.